Introduzione

In this course, students will learn how to support and configure Windows 10 desktops in an organizational environment. Students will develop skills that include learning how to install, customize, and update Windows 10 operating systems. Students will learn how to managing storage, files, and devices as well as how to configure network connectivity for Windows 10. Students will also learn how to secure the Windows 10 OS and protect the data on the device. Finally, students will learn how to manage and troubleshoot Windows 10.

Candidates for this exam are IT professionals who perform installation, configuration, general local management and maintenance of Windows 10 core services. Candidates may also be familiar with enterprise scenarios and cloud-integrated services.

Obiettivi del corso

After completing this course, learners should be able to:

Install and customize Windows 10

Configure Updates for Windows

Configure devices and drivers for Windows

Configure storage for Windows

Configure network and remote management settings in Windows

Configure and manage browsers and applications in Windows

Configure account access and authentication

Configure file and folder permissions

Describe methods for securing Windows 10, common threats and methods for mitigating against them

Troubleshoot Windows and application installations

Troubleshoot hardware and driver issues

Troubleshoot file issues and perform recoveries

Prerequisiti

Basic understanding of computer networks and hardware concepts

Basic understanding of OS and Application concepts

Experience with using the Windows OS

Struttura del Corso

MODULE 1: Installing Windows

This module covers installing the Windows 10 OS. Students will learn the different editions of Windows 10, requirements, and new features introduced. This module covers how to install the OS, as well as methods for migrations and upgrading. Students will also learn about common tools used in the deployment process.

Lessons

After completing this module, students will be able to:

Understanding the different editions and features of Windows 10

Understand the Windows 10 client installation options

Practice installing Windows 10

Migrate content using the User State Migration Tool

Lab : In-place upgrade of Win7 to Win 10

Lab : Migrating User Settings using USMT

MODULE 2: Post-installation Configuration and Personalization

This module covers common post-installation tasks in Windows 10. Students will learn how to customize the user interface, as well as using the control panel and settings app to configure common OS settings. This course will also introduce students to Windows PowerShell. This module will cover how device drivers work and how they work. Students will also be introduced to managing and configuring hardware peripherals such as printers.

Lessons

After completing this module, students will be able to:

Customize the Windows 10 UI

Configure device specific settings such as power plans and mobile device options

Use the Windows control panel and setting app to configure settings

Perform tasks using Windows PowerShell

Describe concepts related to drivers

Describe printer management concepts

Configure client-side printing and managing print server properties

Lab : Using Settings App & Control Panel

Lab : Using Group Policy Objects

Lab : Using PowerShell to Configure Windows

Lab : Managing local and network printers

MODULE 3: Updating Windows in Windows 10

In this module, Students will learn about keeping Windows 10 up-to-date. Students will be introduced to the new Windows servicing model and how it applies to various scenarios. Students will learn the various different methods for updating Windows and applications, as well as managing updates using tools like group policy and Windows Update for Business.

Lessons

After completing this module, students will be able to:

Describe the Windows servicing model

Configure Windows update settings

Describe updating Windows using WSUS

Describe updating Windows using Windows Update for Business

Configure Windows update using group policy

Lab : Updating Windows 10

MODULE 4: Configuring Networking

In this module, Students will learn about networking concepts. This module will introduce to IPv4 and IPv6, and concepts like DNS. Students will learn how to configure network settings in Windows, as well as learn about wireless network technologies. The module will conclude with methods of managing Windows remotely.

Lessons

After completing this module, students will be able to:

Configure IP network connectivity

Describe how name resolution works

Describe remote access technologies like VPNs

Configure Windows for remote management and access

Lab : Configuring Network Connectivity

Lab : Configuring and Testing Name Resolution

Lab : Remote Management

MODULE 5: Configuring Storage

This module covers storage configuration and management in Windows 10. Students will be introduced to local, cloud and virtual storage options. This course will also cover configuring storage on client devices and introduce storage spaces.

Lessons

After completing this module, students will be able to:

Describe the options and benefits of local, cloud, and virtual storage

Configure OneDrive

Configure local disk partitions and volumes

Describe the capabilities and benefits of Storage spaces

Lab : Managing Storage

Lab : Compressing Folders

Lab : Enabling Disk Quotas

Lab : Creating a Storage Space

Lab : Synchronizing files with OneDrive

MODULE 6: Managing Apps in Windows 10

In this module, Students will be introduced to App management in Windows 10. This module will cover the different types of apps and supported installation methods. Students will learn how to install apps using manual and automated methods, as well as manage app delivery using the Windows Store. Finally, this module will cover the differences between Internet Explorer and Microsoft Edge.

Lessons

After completing this module, students will be able to:

Describe the different types of applications

Install applications manually and using automated methods

Manage application deployment using the Windows Store

Learn about web browser features in Windows 10

Lab : Sideloading an App

Lab : Installing and Updating Microsoft Store Apps

Lab : Configuring Internet Explorer Enterprise Mode

MODULE 7: Configuring Authorization & Authentication

This module introduces the tools and features of Windows 10 for authorizing access to Windows 10 clients. Students will learn about methods for how users sign-in to Windows 10. This module also covers restricting what users can or cannot do on a device through methods like UAC and account types.

Lessons

After completing this module, students will be able to:

Describe the different methods for securing data and the Windows 10 OS

Describe the different types of user and service accounts

Configure Windows Hello

Configure user account control

Lab : Lab: Joining a Domain

Lab : Lab: Creating Security Policies

Lab : Lab: Configuring UAC

MODULE 8: Configuring Data Access and Usage

In this module, Students will learn about permissions. This module will cover considerations for different files systems. Students will learn how to configure file and folder permissions as well as shared folders. The module will conclude with configuring settings through methods such as local and group policy.

Lessons

After completing this module, students will be able to:

Describe the differences and benefits of supported file systems.

Configure and Manage File and Folder permissions.

Configure and Manage Shared Folders.

Secure Windows through Local Policy Settings

Lab : Creating, Managing, and Sharing a Folder

Lab : Using Conditions to Control Access and Effective Permissions

MODULE 9: Configuring Threat Protection and Advanced Security

This module introduces students to protecting devices from external threats. Students will learn about the different types of common threats. This module will teach students about using encryption, firewalls, and IPSec to help protect against threats. The module will conclude with how to configure and use Windows Defender and AppLocker.

Lessons

After completing this module, students will be able to:

Identify common security threats

Describe the methods by which you can mitigate these common security threats

Describe the different methods of encryption

Describe how Windows firewall can secure the device

Describe the benefits of using IPSec

Describe the different features of Windows Defender

Malware and Threat Protection

Describe the benefits of using AppLocker

Connection Security Rules

Advanced Protection Methods

Lab : Lab: Configuring Windows Defender

Lab : Lab: Creating Firewall Rules

Lab : Lab: Creating Connection Security Rules

Lab : Lab: Using EFS

Lab : Lab: Using Bitlocker

Lab : Lab: Configuring AppLocker

MODULE 10: Supporting the Windows 10 Environment

This module will cover the Windows 10 architecture and common environments. Students will be introduced to the various tools used in maintaining Windows. This module will also discuss methodologies for effectively troubleshooting issues and how to proactively manage and optimize Windows 10.

Lessons

After completing this module, students will be able to:

Describe the Windows architecture

Describe key stages in troubleshooting

Describe the purpose and benefits of the various tools in Windows

Use monitoring tools to establish a performance baseline

Use Monitoring and Troubleshooting Computer Performance

Optimize performance on Windows 10 clients

Lab : Monitoring Events

Lab : Monitoring Reliability and Performance

MODULE 11: Troubleshooting Files & Applications

This module helps students plan for file backup and recovery. Students will learn how to plan and configure data protection strategies and how to perform various file and system recovery methods. This module also includes common methods for troubleshooting application installation issues, compatibility issues, and resolving browser issues.

Lessons

After completing this module, students will be able to:

Describe the different methods of file recovery

Configure Windows 10 to support individual file and system recovery

Recover a device using the Reset This PC function

Solve application compatibility issues with the Application Compatibility Toolkit

Troubleshoot common browser issues

Lab : Using File History to Recover Files

Lab : Troubleshooting Desktop Apps

Lab : Troubleshooting Application Compatibility Issues

Lab : Troubleshooting Microsoft Edge Issues

MODULE 12: Troubleshooting the OS

In this module, Students will learn how to troubleshoot startup and service issues related to the operating system. This module will teach the different startup and recovery options, and how to troubleshoot different Windows services.

Lessons

After completing this module, students will be able to:

Describe the various methods identifying and recovering from startup issues

Describe when to use the various advanced startup options

Identify and disable a failed service

Identify and mitigate common locked account scenarios

Lab : Recovering using Reset This PC

Lab : Recovering using a Restore Point

MODULE 13: Troubleshooting Hardware and Drivers

This module introduces hardware troubleshooting. Students will learn about driver management and how to troubleshoot devices. Students will also learn steps for troubleshooting system hardware and external peripherals such as USB drives and printers, including diagnostic methods and remediation.

Lessons

After completing this module, students will be able to:

Troubleshoot and remediate driver issues

Troubleshoot Peripherals

Troubleshooting Physical Failures

Overview of Hardware Troubleshooting

Diagnose and replace hardware

Lab : Recovering using Driver Rollback